Privacy Policy – Strive Dietetics
Last updated: October 2025
At Strive Dietetics, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect personal information including:
Your name, date of birth, contact details, and address
Health and medical information relevant to your dietetic care
Medicare, payment, and billing details
Information you provide via our website, social media, or booking systems
We only collect information that is necessary to provide you with high-quality dietetic and healthcare services.
2. How we collect your information
We may collect personal information:
Directly from you (in person, by phone, email, online forms, or during consultations)
Through online booking or practice management systems
From referral sources such as your GP or other health professionals, where appropriate and with your consent
Through third-party systems used for administration, billing, or Medicare claims
We may use AI-assisted tools to support clinical documentation or administrative processes. These tools are used under clinician supervision, and identifiable data is handled in accordance with Australian privacy laws.
3. Why we collect your information
We collect and use your information to:
Provide dietetic and allied health services
Communicate with you about appointments, care, and follow-ups
Process payments, Medicare claims, and administrative requirements
Improve our services and website experience
Meet our legal, regulatory, and professional obligations
We do not use your personal information for marketing purposes without your consent.
4. How we store and protect your information
Your personal information is stored securely using encrypted, password-protected practice management systems that comply with Australian privacy standards.
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, or disclosure.
5. Sharing your information
We may share your information only when necessary and with your consent, including:
With your GP or referring practitioner for care coordination or Medicare reporting
With other health professionals involved in your care
With trusted third-party service providers who assist with operations (e.g. IT, billing, administration), all of whom are bound by confidentiality obligations
Where required by law
We do not sell, rent, or trade personal information under any circumstances.
6. Website and cookies
Our website may use cookies and analytics tools (such as Google Analytics or Meta Pixel) to:
Improve website functionality
Measure performance
Understand how visitors interact with our content
These tools may collect anonymised data such as IP address, device type, and browsing behaviour.
You can disable cookies via your browser settings if you prefer.
We may also collect voluntary information submitted through contact forms or newsletter sign-ups.
7. Telehealth and online communication
We may offer telehealth consultations via secure online platforms.
Sessions are not recorded, and reasonable steps are taken to maintain confidentiality and privacy during online appointments.
8. Accessing or correcting your information
You have the right to access or request correction of your personal information at any time.
Requests can be made using the contact details below.
We will respond within a reasonable timeframe in accordance with our obligations under the Privacy Act.
9. Contact us
If you have any questions or concerns about how your information is handled, please contact:
Strive Dietetics
📍 19/112 McEvoy St, Alexandria NSW 2015
📧 [insert contact email]
📞 [insert phone number]
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
.
10. Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to our practices or legal requirements.
The most current version will always be available on our website.