Privacy policy
Privacy Policy – Strive Dietetics Last updated: April 29, 2026
At Strive Dietetics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in connection with our dietetic health services and our online store, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.
This policy applies to information collected through in-person and telehealth consultations, our website, our Shopify-powered online store, and all related services.
Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
1. What Information We Collect
We may collect the following categories of personal information, depending on how you interact with us:
Health & Clinical Information
- Your name, date of birth, contact details, and address
- Health and medical information relevant to your dietetic care
- Medicare, payment, and billing details
- Information provided via our website, social media, or booking systems
Store & Transaction Information
- Contact details including name, address, billing address, shipping address, phone number, and email address
- Financial information including credit card, debit card, payment card information, and transaction details
- Account information including username, password, security questions, preferences, and settings
- Transaction information including items viewed, added to cart or wishlist, purchased, returned, or exchanged
- Communications with us, such as customer support enquiries
- Device information including browser, network connection, IP address, and unique identifiers
- Usage information regarding how you interact with and navigate our Services
We only collect information that is necessary to provide you with high-quality services.
2. How We Collect Your Information
We may collect personal information:
- Directly from you — in person, by phone, email, online forms, or during consultations
- Through online booking or practice management systems
- From referral sources such as your GP or other health professionals, where appropriate and with your consent
- Through third-party systems used for administration, billing, or Medicare claims
- Automatically through our website and online store, including from your device when you use our products or services, and through cookies and similar technologies
- From our service providers when we engage them to enable certain technology
- From our partners or other third parties
We may use AI-assisted tools to support clinical documentation or administrative processes. These tools are used under clinician supervision, and identifiable data is handled in accordance with Australian privacy laws.
3. Why We Collect Your Information
We collect and use your information to:
- Provide dietetic and allied health services
- Communicate with you about appointments, care, and follow-ups
- Process payments, Medicare claims, and administrative requirements
- Provide, tailor, and improve our online store and services
- Process purchases, returns, exchanges, or other transactions
- Create, maintain, and manage your account
- Arrange shipping and facilitate returns or exchanges
- Send you marketing, advertising, and promotional communications where you have consented
- Show you online advertisements based on your browsing and purchase history where permitted
- Detect, investigate, and take action regarding fraudulent, illegal, or malicious activity
- Meet our legal, regulatory, and professional obligations
We do not use your personal information for marketing purposes without your consent.
4. How We Store and Protect Your Information
Your personal information is stored securely using encrypted, password-protected practice management systems and platforms that comply with Australian privacy standards.
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, or disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide services, comply with legal obligations, or resolve disputes.
5. Sharing Your Information
We may share your information only when necessary, including:
- With your GP or referring practitioner for care coordination or Medicare reporting
- With other health professionals involved in your care
- With trusted third-party service providers who assist with operations (e.g. IT, billing, administration, payment processing, data analytics, cloud storage, fulfilment, and shipping), all of whom are bound by confidentiality obligations
- With business and marketing partners to provide marketing services and advertising, where permitted
- With Shopify, which hosts and powers our online store — please see Section 8 below for more detail
- When you direct, request, or otherwise consent to our disclosure of information to third parties
- With our affiliates or within our corporate group
- In connection with a business transaction such as a merger or acquisition
- Where required or permitted by law
We do not sell, rent, or trade your personal information under any circumstances.
6. Website, Cookies & Analytics
Our website and online store may use cookies and analytics tools (such as Google Analytics or Meta Pixel) to:
- Improve website functionality and performance
- Measure how visitors interact with our content
- Support personalised advertising and retargeting where you have consented
These tools may collect anonymised data such as IP address, device type, and browsing behaviour. You can disable cookies via your browser settings if you prefer.
We may also collect voluntary information submitted through contact forms or newsletter sign-ups.
7. Telehealth & Online Communication
We may offer telehealth consultations via secure online platforms. Sessions are not recorded, and reasonable steps are taken to maintain confidentiality and privacy during online appointments.
8. Our Relationship with Shopify
Our online store is hosted by Shopify, which collects and processes personal information about your access to and use of the store in order to provide and improve the Services for you.
Information you submit to our store will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services. Shopify may make use of personal information collected about your interactions with our store and with other Shopify merchants to provide enhanced features.
In these circumstances, Shopify is responsible for the processing of your personal information. To learn more about how Shopify uses your information and to exercise your rights, please visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
9. Third-Party Websites & Links
Our website and store may contain links to third-party platforms or social media. We are not responsible for the privacy or security practices of those sites, and we encourage you to review their privacy policies independently.
Information shared on public or semi-public platforms, including third-party social networks, may be viewable by others without limitation.
10. Children's Privacy
Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.
11. International Transfers
We may transfer, store, and process your personal information outside of Australia or the country in which you reside, including in connection with our use of Shopify and other third-party services. Where such transfers occur, we take steps to ensure your information remains protected in accordance with applicable law.
12. Your Rights & Choices
Depending on where you live and applicable law, you may have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Receive a copy of your personal information (data portability)
- Opt out of receiving promotional communications at any time
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.
For rights related to data processed by Shopify, please visit https://privacy.shopify.com/en
13. Accessing or Correcting Your Information
You have the right to access or request correction of your personal information at any time. Requests can be made using the contact details below, and we will respond within a reasonable timeframe in accordance with our obligations under the Privacy Act 1988 (Cth).
14. Complaints
If you have concerns about how your information is handled, please contact us in the first instance using the details below. We will endeavour to resolve your complaint promptly.
If you are not satisfied with our response, you may contact:
- The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
- Your local data protection authority, where applicable
15. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on our website, with the "Last updated" date revised accordingly.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Strive Dietetics 📍 19/112 McEvoy St, Alexandria NSW 2015 📧 info@strivedietetics.com.au